Terms and Conditions

By booking with Wine n’ Vines Mudgee, you are agreeing to the
following terms and conditions.

These Terms and Conditions contained herein on this webpage, shall govern your use of Wine n’ Vines Mudgee, or other facilities associated with the Wine n’ Vines Mudgee experience, (collectively referred to herein below as “Wine n’ Vines Mudgee”). These Terms apply in full force and effect to your use of Wine n’ Vines Mudgee and by using Wine n’ Vines Mudgee you expressly accept all terms and conditions contained herein in full. You must not use Wine n’ Vines Mudgee, if you have any objection to any of these Terms and Conditions.

Booking confirmation Details & Payments:

For Wine n’ Vines Mudgee to confirm your booking, you must provide all requested or missing details as requested by our office. Including any special requirements and/or conditions you have which may affect your experience or ability to participate in all aspects of the booked tour. Please note your booking cannot be confirmed or finalised without provision of these details. Wine n’ Vines Mudgee does not share your information with any third party.

BOOKINGS & PAYMENTS
A 50% direct deposit is required to secure you place on the tour. Full payment for any outstanding booking
Fees must be made prior to the commencement of the tour, you will be afforded an opportunity as you are picked up.


Cancellation within 7 days of tour: Nil refund (100% cancellation fee) Cancellation within 8 + days of tour:
50% of deposit refunded. Administration fee applies. Please note, a $50 administration fee applies to all
cancellations

Dietary requirements?

Winery restaurants and Restaurants have an Allergens Menu and can accommodate most dietary requests: Vegetarian, gluten free, nut free, dairy free, fructose free and seafood/crustacean free.

Please advise us of any dietary requirements when booking your tour.

Code of Conduct:

Wine n’ Vines Mudgee and the wineries will not accept intoxicated and/or unruly behaviour. Federal, State and Local Council drinking laws apply.

• All passengers must follow the directions of Wine n’ Vines Mudgee Driver, failure to do so OR if the passenger is deemed to be acting in an unruly manner Wine n’ Vines Mudgee will stop the tour immediately and arrange for a taxi to have the customer/s dropped back to their pick-up location at the cost to the customer.

• No refunds will be given to those customers in the event the tour is stopped for these reasons mentioned.

• Legislation requires that seat belts must always be worn. Fines apply.

• Customers must be able to prove they are over 18 years to consume alcohol at wineries using approved identification.

• Strictly no smoking inside the vehicle or inside the venues visited.

• Wineries do not have BYO licenses therefore you may not bring your own alcohol for consumption at the venues.

Cancellations:

For all bookings made with Wine n’ Vines Mudgee the following conditions apply:


• Reduction or increase in numbers in group bookings must inform us at least 7 days before the tour date. Reduced numbers in group bookings will not be refunded.
• We will give you a full refund for any cancellation caused by us.

Cancellation within 7 days of tour: Nil refund (100% cancellation fee) Cancellation within 8 + days of tour:
50% of deposit refunded. Administration fee applies. Please note, a $50 administration fee applies to all
cancellations

Damages:

Wine n’ Vines Mudgee reserve the right to impose a fee for any damage done to the car/bus or any out of the ordinary cleaning made necessary by our passengers.

A minimum fee of $250 will apply to any damage or spillage on our bus. We reserve the right to charge you to cover the costs for any damage incurred by you or by guests you booked.

Photos & Marketing

Unless prior arrangements have been discussed, by touring with Wine n’ Vines Mudgee, you are consenting to granting Wine n’ Vines Mudgee a perpetual, royalty free, irrevocable licence to use images of you for promotional purposes (in any medium).

Accessibility?

Please inform Wine n’ Vines Mudgee in writing of any special requests and requirements or disability applicable to any member of your tour group. Wine n’ Vines Mudgee are not responsible for our partnered venue’s accessibility, though will make every effort to ensure all venues on your tour are accessible/can accommodate your requests, where reasonable.

Wine n’ Vines Mudgee will make every reasonable effort to accommodate your requests/requirements. Wine n’ Vines Mudgee have the right to deny any services/requirements that cannot be reasonably met.

Other Important Conditions:

Tour variations and cancellations may occur due to extreme weather conditions, vineyard closures and last-minute changes received from vineyards or traffic disruptions. If any of these circumstances should arise, Wine n’ Vines Mudgee will revise the itinerary to impact as little as possible on the remainder of the tour. In the case of extreme circumstances, if the tour must be cancelled completely, Wine n’ Vines Mudgee will try to re-book the clients for a date convenient to both parties, or refund monies in full.

Every effort is made to provide the best touring experience, but no liability is accepted for any illness, injury, delay, inconvenience, loss or damage whilst on tour.